Account Associate - State Farm Agent Team Member
Full Time • Ithaca, NY
Responsive recruiter
Replies within 24 hours
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Account Associate – Service & Sales Opportunity
The Romo Agency – State Farm Insurance
Serve customers. Sell solutions. Build your career.
The Romo Agency is seeking a motivated and customer-focused Account Associate who understands that every service interaction is also an opportunity to identify a need and make a meaningful impact. You’ll help customers with their insurance needs, provide exceptional service, and use each conversation to strengthen relationships and grow the agency.
This is a fully licensed position (Property & Casualty and Life & Health required). If you are not yet licensed, we provide full support and paid training to help you obtain the necessary licenses.
What You’ll Do
- Respond to customer inquiries, process policy changes, and provide timely assistance.
- Conduct policy reviews to identify gaps and recommend additional coverage.
- Assist with billing questions, renewals, and claims follow-up.
- Maintain accurate customer records and ensure prompt follow-through.
- Approach every customer interaction as a chance to educate, cross-sell, and build trust.
What You Bring
- Excellent communication and relationship-building skills.
- A customer-first mindset with confidence in engaging in product conversations.
- Strong attention to detail and ability to manage multiple priorities.
- Previous insurance, customer service, or sales experience preferred.
- Licensed in Property & Casualty and Life & Health—or willingness to obtain with agency support.
Why You’ll Love Working With Us
- Competitive base pay plus performance bonuses.
- Licensing support and paid training.
- Growth opportunities in a supportive, team-driven environment.
- The chance to help customers protect what matters most while building your own success.
If you take pride in delivering great service and have the drive to turn every call into an opportunity, apply today to join The Romo Agency.
Compensation: $50,000.00 - $70,000.00 per year
Do you want a career and not just a job?
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our well-trained team uses state of the art technology to achieve outstanding results. If you want to make an impact, see immediate success, we could be the place for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, and Renters Insurance.
- Our office is located in Downtown Ithaca, NY.
- Additional languages spoken: Spanish
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none