Customer Relations Representative - State Farm Agent Team Member
Full Time • Ithaca, NY
Responsive recruiter
Replies within 24 hours
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Customer Relations Representative – Service & Sales Focus
Nick Romo State Farm Agency
Nick Romo State Farm Agency
Deliver outstanding service. Drive results. Build your career.
Nick Romo State Farm is looking for a motivated and relationship-driven Customer Relations Representative who thrives on helping people while achieving measurable results. In this role, you’ll provide exceptional customer support while identifying opportunities to recommend additional products and services. Every service interaction is a sales opportunity—and your ability to connect with clients and offer meaningful solutions will drive both agency growth and your success.
This is a fully licensed position (Property & Casualty and Life & Health). If you’re not yet licensed, we provide full support and paid training to help you obtain your licenses.
What You’ll Do
- Manage customer inquiries, billing questions, and policy updates with professionalism and care.
- Conduct policy reviews and identify opportunities to enhance coverage or add protection.
- Handle renewals, claims follow-up, and account maintenance to ensure client satisfaction.
- Proactively reach out to existing customers to discuss needs and recommend solutions.
- Maintain accurate records and communicate effectively with the team.
What You Bring
- Strong communication and interpersonal skills.
- A service-first mindset with confidence in leading sales conversations.
- Proven ability to meet goals and build long-term relationships.
- Organized, detail-oriented, and able to manage multiple priorities.
- Licensed in Property & Casualty and Life & Health, or willingness to obtain with agency support.
Why Join Nick Romo State Farm
- Competitive base pay with commissions and bonuses.
- Full licensing support and paid training.
- Career advancement opportunities within a high-performing agency.
- Supportive, team-oriented culture that values initiative and results.
- The chance to make a real impact helping clients protect what matters most.
If you’re a confident communicator with a passion for both service and sales, apply today to join Nick Romo State Farm and take your career to the next level.
Compensation: $50,000.00 - $70,000.00 per year
Do you want a career and not just a job?
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our well-trained team uses state of the art technology to achieve outstanding results. If you want to make an impact, see immediate success, we could be the place for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, and Renters Insurance.
- Our office is located in Downtown Ithaca, NY.
- Additional languages spoken: Spanish
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none