Customer Service Representative - State Farm Agent Team Member
Full Time • Ithaca, NY
Responsive recruiter
Replies within 24 hours
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Customer Service Representative – Service & Sales Focus
The Romo Agency – State Farm Insurance
The Romo Agency – State Farm Insurance
Deliver exceptional service. Drive results. Grow your career.
The Romo Agency is seeking a motivated and customer-focused professional who understands that every service interaction is also an opportunity to sell and strengthen relationships. As a Customer Service Representative, you’ll handle client needs with care while identifying coverage gaps, recommending products, and ensuring every customer receives personalized protection and value.
This is a fully licensed position (Property & Casualty and Life & Health required). If you are not yet licensed, we provide full support to help you obtain your licenses.
What You’ll Do
- Respond to customer inquiries, billing questions, and policy updates with professionalism.
- Conduct policy reviews and identify opportunities for additional or upgraded coverage.
- Manage claims follow-up, renewals, and account maintenance.
- Educate customers about insurance options and make confident product recommendations.
- Maintain accurate client records and follow up to ensure satisfaction.
What You Bring
- Excellent communication and relationship-building skills.
- A strong service mindset with proven sales ability.
- Confidence in presenting and recommending insurance products.
- Detail-oriented and organized with the ability to multitask.
- Licensed in Property & Casualty and Life & Health, or willingness to obtain with agency support.
Why Join The Romo Agency
- Competitive base pay plus commissions and bonuses.
- Licensing support and paid training provided.
- Career advancement opportunities in a growing agency.
- Supportive, team-driven culture that values initiative and achievement.
- The chance to make a meaningful impact helping clients protect what matters most.
If you’re a relationship-builder who loves delivering great service and driving sales success, apply today to join The Romo Agency.
Compensation: $50,000.00 - $70,000.00 per year
Do you want a career and not just a job?
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our well-trained team uses state of the art technology to achieve outstanding results. If you want to make an impact, see immediate success, we could be the place for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, and Renters Insurance.
- Our office is located in Downtown Ithaca, NY.
- Additional languages spoken: Spanish
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none